B. Felkel |
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| You were excellent!! You do a great job & service! I appreciate everything that each of you have done. Thank you for your help, support and guidance. | ||
Lee-Ann O. |
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| How well did we deliver what we promised? 1-10: "10 Marketing of home good with photos, etc. able to scan & email documents and assist with sale of home." How well did we listen to you? 1-10: "9" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "9" If you were in charge of our business, what one thing would you change? "Nothing-everyone was pleasant and willing to assist if & when needed" Additional Comments: "Thanks for all your assistance with both the purchase & sale of my home." |
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Lawrence W. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10++" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10++" How would you rate the quality of our service? 1-10: "10" What is one thing we could add to our service to make it a 10+? "My agent (buyers agents) made it unnecessary to change your business" How could we do a better job serving you? "N/A" |
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Ronald & Phyllis S. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: N/A |
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Robert W. |
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| How well did we deliver what we promised? 1-10: "10 - Listened to my specific needs and sought to help me find a home that would be a good match." How accessible were we when you needed to contact us? 1-10: "9 - Always returned calls and emails" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: N/A |
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Althea S. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "I would not change a thing. The team has great chemistry and works well together." What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: "Doug made this experience a very memorable and enjoyable time for me." |
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Coby G. |
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| How well did we deliver what we promised? 1-10: "9" How accessible were we when you needed to contact us? 1-10: "9" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Your business needs more people (other than Cahti) that understands HUD/Foreclosure contracts. This would save on time." What is one thing we could add to our service to make it a 10+? "Nothing" How could we do a better job serving you? N/A Addidtional Comments: N/A |
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J.S.F. |
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| How well did we deliver what we promised? 1-10: "10 - I live in my new home, everything came through on time, can't expect much more." How accessible were we when you needed to contact us? 1-10: "9 - It's immpossible to get a 10 here, but I was always called back within an hour." How well did we listen to you? 1-10: "10 - I think I got exactly what I asked for." How willing would you be to recommend us? 1-10: "10 - I was most impressed with Doug and Cathi's attitude of working around my schedule and making things easy." How would you rate the quality of our service? 1-10: "10 - Although the bank lost my mortgage application, Cathi still worked with them and I closed on time." If you were in charge of our business, what one thing would you change? "I'm not sure. I don't think it could get much better..." What is one thing we could add to our service to make it a 10+? "Pay my mortgage."  How could we do a better job serving you? N/A Addidtional Comments: "Sorry I'm late returning, it got mixed with my fridge warranty. Doug and Cathi were outstanding! I particularly appreciated the Home Binder. I enjoy, very organized. Thank you for your service." |
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Linda F. |
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| How well did we deliver what we promised? 1-10: "10+" How accessible were we when you needed to contact us? 1-10: "10+" How well did we listen to you? 1-10: "10+" How willing would you be to recommend us? 1-10: "10+" How would you rate the quality of our service? 1-10: "10+" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: "Thanks!!!" |
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Lindsay C. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10 How well did we listen to you? 1-10: "10 How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Nothing." What is one thing we could add to our service to make it a 10+? "Nothing." How could we do a better job serving you? "You did a great job." Addidtional Comments: "Thank you for all your help." |
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Paula W. |
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| How well did we deliver what we promised? 1-10: "8 - Lack of communication between us and lender." How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "9" How willing would you be to recommend us? 1-10: "7-8 - everything we had to do, we found out last minute." How would you rate the quality of our service? 1-10: "8" If you were in charge of our business, what one thing would you change? "Communicate more so you would know what had and hadn't been done." What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Additional Comments: N/A |
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Brandon C. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Everything seems great." What is one thing we could add to our service to make it a 10+? "Services were a 10" How could we do a better job serving you? "You did well; smooth ride, nothing unexpected." Addidtional Comments: "My only problem was lots of straw on my roof before I moved in, other than that, everything was a 10+." |
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Toney G. |
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| How well did we deliver what we promised? 1-10: "8" How accessible were we when you needed to contact us? 1-10: "9" How well did we listen to you? 1-10: "8" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "9" If you were in charge of our business, what one thing would you change? "Nothing." What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? "Being a little more informative." Addidtional Comments: N/A |
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Kenneth L. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: "You did a great job, I was happy with your job and the way I was kept informed." |
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Chuck B. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: N/A |
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Taylor A. |
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| How well did we deliver what we promised? 1-10: "10 -see below" How accessible were we when you needed to contact us? 1-10: "10 -see below" How well did we listen to you? 1-10: "10 -see below" How willing would you be to recommend us? 1-10: "10 -see below" How would you rate the quality of our service? 1-10: "10 -see below" If you were in charge of our business, what one thing would you change? "N/A" What is one thing we could add to our service to make it a 10+? "Possibly and online mortage calculator" How could we do a better job serving you? "Provide school district maps on the web page" Addidtional Comments: "All rated categories were a 10+. It was by far the most pleasurable home buying expiernce I have been involved in. You will get glowing reccomendations for years to comes." |
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Christie |
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| How well did we deliver what we promised? 1-10: "10+++ Cathi was very helpful, always keeping us informed of the process of our house." How accessible were we when you needed to contact us? 1-10: "10+++ We were always able to reach Cathi when we had a question or wanted to clerify info." How well did we listen to you? 1-10: "10+++ Cathi paid close attention to our needs. Showing us homes within our specifications." How willing would you be to recommend us? 1-10: "10+++ I would highly recommend Cathi & Deborah to anyone. They are a great team! We are more than happy with their service." How would you rate the quality of our service? 1-10: "10+++ The quality of service we recieved was outstanding; beyond what we could have hoped for or expected." If you were in charge of our business, what one thing would you change? "I don't know?" What is one thing we could add to our service to make it a 10+? "Service was outstanding" How could we do a better job serving you? "A fantatic job done here." Addidtional Comments: "We enjoyed working with Cathi & Deborah. They made us feel at home and took outstanding care of us. They anticipated any need we had and offered solutions that were amazing. Brett & I would be more that happy to help you out in any way we can. Just let us know! Many thanks! |
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Birdde F. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Nothing- You did a great job and service." What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? "You were excellent!!!" Addidtional Comments: "I appreciate everything that each of you have done. You were great! Thank you for your help, support & guidance!" |
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Nicole M. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10+" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Not one thing!" What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? N/A Addidtional Comments: "Thank you so much for making this time so wonderful! This was by far our best real estate experience and we are already spreading the word." |
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Derek M. |
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| How well did we deliver what we promised? 1-10: "10 You always followed through with what you said." How accessible were we when you needed to contact us? 1-10: "10 Always available when we needed you." How well did we listen to you? 1-10: "10 You listend so well that you knew what we wanted better than we did." How willing would you be to recommend us? 1-10: "10 We have and we will" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? I have considered this very carefully and there is only one thing you could do differently; below spouses should be spelled spouse's that is all."  What is one thing we could add to our service to make it a 10+? N/A How could we do a better job serving you? "Hmmmm! Chip in on the mortgage." Addidtional Comments: "Thanks so much friend! We're greatful for all that you did for us. We look forward to our continued friendship." |
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Glynis L. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "9 I often opted to not call your cell in case you were dealig with something more important than what I needed you for." How well did we listen to you? 1-10: "Well, 9 because we told you our last name was spelt L****** and not L*****, but it has not change in mailings we receive from your office!  How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "I would demand larger space! I really like how you all work together in one room, but you all need more are to work with."What is one thing we could add to our service to make it a 10+? "Just fix our name" How could we do a better job serving you? N/A Addidtional Comments: "Thank you and all your stall for support, help and encouragement. The home buying expierence was new for me, but your"crew" made it everything I hoped it would be." |
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Rex P. |
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| How well did we deliver what we promised? 1-10: "9" How accessible were we when you needed to contact us? 1-10: "9" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "I did not experience anything that I would change" What is one thing we could add to our service to make it a 10+? "Not a thing. Don't change" How could we do a better job serving you? "I couldn't ask for anything better." Addidtional Comments: "Cathi did a great job. I enjoyed working with her. Would recommend to anyone." |
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Veakat A. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "10" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Not a thing" What is one thing we could add to our service to make it a 10+? "More advertise your-self." How could we do a better job serving you? N/A Addidtional Comments: N/A |
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Jim A. |
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| How well did we deliver what we promised? 1-10: "9" How accessible were we when you needed to contact us? 1-10: "9" How well did we listen to you? 1-10: "9" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "9" If you were in charge of our business, what one thing would you change? N/A What is one thing we could add to our service to make it a 10+? "More reporting and communication with sellers" How could we do a better job serving you? N/A Addidtional Comments: N/A |
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Rod S. |
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| How well did we deliver what we promised? 1-10: "10" How accessible were we when you needed to contact us? 1-10: "10" How well did we listen to you? 1-10: "You remembered- No green!" How willing would you be to recommend us? 1-10: "10" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Better cell phone sercice - had problems making connection or geting voicemail." What is one thing we could add to our service to make it a 10+? "Hard to do- Champagne at closing?" How could we do a better job serving you? "Be aware that some people would prefer one to one phone conversations over email." Addidtional Comments: "One of the most satisfying home buying expierences I've ever had, especially when it consists of long distance communication. I am very satisfied!" |
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Andre B. |
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| How well did we deliver what we promised? 1-10: "10 When I had to work, Doug was there to handle the inspections and contract signings!!" How accessible were we when you needed to contact us? 1-10: "10 He was in constant contract when needed and informed me of everything." How well did we listen to you? 1-10: "10 I got everything I wanted with the house" How willing would you be to recommend us? 1-10: "10 Already have to two families" How would you rate the quality of our service? 1-10: "10" If you were in charge of our business, what one thing would you change? "Hire a bunch of Doug's!!!" What is one thing we could add to our service to make it a 10+? "Give doug a raise or make sure he doesn't quit" How could we do a better job serving you? You couldn't- PERFECT! THANKS!!! Addidtional Comments: "Thank you for everything Doug!!" |
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